7. Leveraging DX, the biggest tool for the Grand Reform of Tokyo

In order to bring about societal change, we must change the Tokyo government. The biggest tool at our disposal for doing so is DX. The overseas governments I recently visited are each extensively leveraging digital technologies in efforts to address societal challenges and implement reforms that consider the perspectives of users. Similarly, we have endeavored to implement administrative reforms under our strategy of “SHIN-TOSEI,” including breaking free from an analog work environment where paper documents and hanko seals are the norm. In the short span of three and a half years, the flow of work at the Tokyo Metropolitan Government has changed dramatically. We have advanced our digitalization efforts at a blistering pace, and now, we will proceed to the next phase: the “X” of DX, “transformation.” While closely collaborating with GovTech Tokyo, the national government, and local municipalities, we will first advance “Children’s DX” as a lead-in to new reforms and establish a digital infrastructure aimed at offering convenient and easy-to-use parenting support services. Furthermore, in addition to fundamentally reforming procedures at government service counters under the slogan of “no waiting, no writing, and cashless payments,” we will also launch a system that fully digitalizes the process from signing contracts to invoicing, thereby reducing the burden on businesses. We will strongly promote initiatives that enhance convenience for Tokyo residents, such as through building a local digital currency platform that can be used for various programs conducted in Tokyo to stimulate communities.