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October 4, 2018
Bureau of Waterworks
Bureau of Waterworks launches multilingual phone consultation services
In the past, the Tokyo Metropolitan Government Bureau of Waterworks has provided assistance to foreign customers with inquiries in English. Now, with an eye to further developing Tokyo as an international city through opportunities such as the Olympic and Paralympic Games Tokyo 2020, as well as to promote the removal of language barriers aiming to realize diversity or a “Diverse City,” the Bureau is pleased to announce that telephone interpretation services are now being offered through the Customer Service Center. Services have been expanded to include languages other than English as outlined below.
Assistance in foreign languages
1)Languages
Assistance available in five languages (English, Chinese, Korean, Portuguese, and Spanish)
- Interpretation services provided over the phone by a third party (a private company)
- Languages selected based on services offered by the private sector and the foreign population by nationality in Tokyo
2)Hours
8:30 a.m. to 8:00 p.m. (excludes Sundays and holidays)
In emergencies, such as a sudden water leakage accident, assistance will be made available in foreign languages outside of normal business hours.
About the interpretation service
The conversation between the customer and the Customer Service Center agent will be simultaneously interpreted by the interpretation company.
*Customers will be connected directly to the interpretation company when necessary.
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About the Customer Service Center
- The center handles various requests from customers in water districts operated by the Tokyo Metropolitan Government, such as requests to start water service when customers move, as well as inquiries related to water usage fees, repair of water leaks, and other matters.
- The center handles about 8,000 phone inquiries a day.
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Inquiries |
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Management Section, Customer Service Division, Bureau of Waterworks |