July 16, 2021
Bureau of Olympic and Paralympic Games
Tokyo 2020 Preparation
Tokyo Metropolitan Government

Multi-lingual Announcement System Installed at 12 Venues of the Tokyo 2020 Games!

We are pleased to inform you that the Tokyo Metropolitan Government (TMG) has installed multi-lingual announcement system to provide multi-lingual information at 12 Tokyo Metropolitan facilities that will be used as competition venues during the Tokyo 2020 Games.
This system displays announcements at competition venues in multiple languages on individual smartphones to enable non-Japanese speakers and individuals with hearing impairments to obtain information. The system increases safely, securely and convenience at the competition venues during the Games.
After the Games, the TMG will continue using this system for international competitions and other events to remove language and disability barriers. In this way the system will be one of the legacies of the Tokyo 2020 Games and help realise a harmonious and inclusive society in which everyone is able to live together comfortably.

1. Subject Venues

• Tokyo Metropolitan Gymnasium
• Tokyo International Forum
• Musashino Forest Sport Plaza
• Tokyo Stadium
• Ariake Arena
• Ariake Gymnastics Centre
• Ariake Tennis Park
• Oi Hockey Stadium
• Sea Forest Waterway
• Kasai Canoe Slalom Centre
• Toyo Aquatics Centre
• Tatsumi Water Polo Centre

2. Multi-lingual Announcement System

3. How to Use

1. Download the Omotenashi Guide onto your smartphone.
   Reference: Visit "omotenashiguide.jp" (External link) for more details.

It is recommended to install in an environment where Wi-Fi is available.

2. Start the Omotenashi Guide app in designated areas to receive announcements.
3. Check the displayed announcements in the language you set up on your smartphone.

Available Languages:

Japanese, English, Chinese (Traditional/ Simplified), Korean, Spanish, French

4. Use of the Multi-lingual Announcement System

During the Tokyo 2020 Games, the TMG cooperates with the Tokyo 2020 Organising Committee to provide multi-lingual announcements using this and many other systems with technical support from the Ministry of Internal Affairs and Communications.

about "Omotenashi Guide" (External link)

*Visit the Multilingual Localization Conference portal site for more details about the multi-lingual announcement system. (Japanese only)

*Please click here for the original Japanese article.

Inquiries (Assistance in Japanese only)

Planning and Coordination Section, General Affairs Division Bureau of Olympic and Paralympic Games Tokyo 2020 Preparation Tokyo Metropolitan Government Phone: 03-5388-2169